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NexGen Virtual Executive Assistance

"The next generation of executive support"

REFUND POLICY

A legal disclaimer

The information provided on this website is for general informational purposes only and does not constitute legal, financial, or professional advice. NexGen Virtual Executive Assistance makes no representations or warranties regarding the accuracy, completeness, or suitability of any content, services, or materials offered.


By using this website or engaging NexGen’s services, you acknowledge and accept that all services are provided on a best-efforts basis, and outcomes may vary depending on individual circumstances. NexGen shall not be held liable for any direct, indirect, or consequential loss arising from reliance on information or services provided to us.


All content, branding, and materials on this site are the intellectual property of NexGen Virtual Executive Assistance and may not be reproduced or distributed without written consent.

Refund Policy - the basics

At NexGen, we are committed to delivering exceptional executive support with integrity, professionalism, and care. Due to the bespoke nature of our services, we have outlined the following refund policy to ensure clarity and fairness for all clients.

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1. Service-Based Refunds

  • All service packages (Essence, Elevate, Legacy, Synergy, Continuum, Concierge) are billed in advance and are non-refundable once service delivery has commenced.

  • If a client chooses to cancel a package before onboarding is complete, a 75% refund may be issued, less an administrative fee as set out in your Service Agreement.

  • Refunds will not be issued for unused time, early termination, or change of mind once services are active.

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2. Add-On Services & Bespoke Engagements

  • All sales of AI‑powered services are final and are non refundable. In the event of a technical error or service malfunction, please notify us within 3 days of your monthly subscription payment so we can investigate and provide an appropriate resolution.

  • Event planning, travel coordination, and other add-on services are quoted separately and confirmed in writing.

  • Once work has begun, these services are non-refundable unless NexGen is unable to deliver the agreed scope due to internal error.

  • In such cases, a partial refund or service credit may be offered at NexGen’s discretion.

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3. Refund Requests

  • All refund requests must be submitted in writing to: sabrina.cohen@nexgeneasupport.com within 72 hours of purchase.

  • NexGen will review each request carefully and respond within 3 business days.

  • Approved refunds will be processed within 10 business days via the original payment method.

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4. Dispute Resolution

  • We encourage open communication and will make every effort to resolve concerns amicably. If a resolution cannot be reached, NexGen reserves the right to refer the matter to a third-party mediator or legal advisor.

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​By purchasing services or products from NexGen, you acknowledge and agree to the terms outlined in this Refund Policy & within your Service Agreement.

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